Travel agents navigating ‘new normal’ as travel picks up

Nearly two years after international travel came to a sudden halt, a Halifax-based travel company says Nova Scotians are itching to see the world once again.But instead of focusing on flight routes and fancy accommodations, agents are now becoming experts in the complex restrictions and requirements travelers face when they…

Fake travel agent scammed people out of $400K for ‘tickets to nowhere,’ authorities say

A Pennsylvania woman was charged Wednesday after allegedly posing as a fake travel agent in a scheme that raked in hundreds of thousands of dollars.Christine Hayes, 38, is accused of stealing money from at least 82 people by tricking them into buying $400,000 worth of vacation deals, according to a…

“Travel Agent” or “Travel Advisor”: Which is correct?

The divergence in terminology came to a head in 2018 when the American Society of Travel Advisors (ASTA) launched a rebrand that replaced the term 'travel agent' with 'travel advisor,' based on the fact that their roles and responsibilities are no longer simply transactional. Following ASTA's rebrand, ACTA (Association of…